PART-TIME FRONT OF HOUSE RETAIL SALES / RECEPTIONIST

JOB TITLE:PART-TIME RETAIL SALES ASSOCIATE /RECEPTIONIST

SALARY: £20.00 per hour

LOCATION: West End London

HOURS: Saturday - 10 am - 6 pm - (1 hour for lunch)

BENEFITS: Company pension, Free fitness classes, Life insurance

Paid volunteer time, Store discount, Bonus Scheme, Commission pay

Business Context:

A fantastic opportunity has arisen for a Saturday Retail Sales/Receptionist to work for a highly reputable and established Firm. Our client is a professional, collaborative and tightly-knit team. Following an extensive rebranding exercise, their goal is to cement their reputation as the leading bespoke company in the UK. Their five core values, leading with integrity and compassion, are very important to them.

The successful candidate will play a pivotal role in ensuring the smooth running of the office when working with a team.

Overall Purpose and Objective:

• First point of contact for the company on both the phone and reception
• Ensure smooth running of the office on a day-to-day
• Carry out general administrative tasks, and liaise with clients, and update client details as necessary

Accountabilities and Responsibilities:

• Meet and greet customers and provide excellent customer service at the front end of the store
• Operate cash registers and handle cash transactions accurately
• Scan and bag items for customers.
• Assist customers with locating products and answering inquiries.
• Maintain a clean and organised front-end area.
• Process returns and exchanges according to company policies
• Providing refreshments and first-class hospitality
• Diarising appointments as necessary
• Primary responsibility for answering all telephone calls into the business, forwarding calls, and taking accurate messages as necessary.
• Provide support to the senior management team.
• Carrying out everyday office tasks to ensure the smooth running of the business. This includes filing, scanning, photocopying, managing mail, couriers, etc.
• Manage overall running of the FOH itself, including responsibility for office maintenance and purchasing everyday items for the kitchen and other facilities.
• Processing orders and payments via a PDQ machine
• Ensuring that the company image is maintained to a high standard
• Dealing with the incoming and outgoing posts, including special delivery, recorded delivery and booking couriers as and when required

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

PERSON SPECIFICATION

• Previous experience in a customer service role, preferably retail, is essential.
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic math skills for cash handling
• Attention to detail and accuracy in cash handling
• Ability to stand for long periods
• Cross-selling products experience desirable.
• Full training is given on the products
• Good IT skills
• Ability to prioritise and strong organisational skills.
• Must be organised
• Independent with initiative and strong motivational skills
• The ability to work unsupervised and proactive in approach

If you are a Receptionist, Administrator, Retail Assistant, Sales Assistant, FOH, or Customer Assistant seeking a part-time role and residing in London, we welcome your CV.