Parking Representation Officer

Parking Representation Officer

Lambeth

Job Role

Be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures and any legislative responsibilities.

Key Responsibilities

To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete the post holder will request additional information to support either party's claims.

To deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.

To request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies.

To administer and respond to Charge Certificate correspondence in line with quality and performance standards.

To liaise with the County Court to administer Witness Statements (or statutory declarations where necessary) and Late Witness Statements and outcomes, ensuring that relevant policies and procedures are maintained and followed.

To liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs and to administer the bailiff returns process ensuring that the debt is administered within legal constraints and according to policies and procedures.