Paralegal

Paralegal - Up to £35k - Central Glasgow

HYBRID WORKING

You'll be working on behalf of our clients dealing with technical and litigation queries during the debt recovery and litigation process. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements

KEY RESPONSIBILITIES

· All aspects of the litigation process and debt recovery on behalf of our clients.

· Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process

· Compile and completion all relevant court documentation as required as part of the court/recovery process

· Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone

· Ensure all work is undertaken in line with internal and client SLA’s

· Update external third party companies, agents or other representing parties as and when required

· Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties.

· Maintaining Internal and client SLA’s,

· A good understanding of client scorecards and how they impact on the overall performance

· Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct.

· Through questioning identify potential vulnerable customers and gather the appropriate information in order that the most appropriate solution can be reached by the firm and the clients.

· Treat all customers fairly, professionally and within legislation

· Record customer complaints where identified with the relevant information and in line with the complaints procedure

· Follow all internal processes and procedures