Paralegal - Chester Business Park

Paralegal - £30,000

Working for a well-established Car Finance Company that have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.

Main duties and responsibilities:

• Responsible for managing case load within the Car Finance Sector
• Drafting of Letters of Claims, Pre Action-Applications, and advice letters to customers.
• Drafting proceedings to obtain return of goods order and money claims.
• Attend telephone hearings.
• To review incoming information / litigation correspondence and establish a possible claim route.
• Ensure all information is scanned and uploaded to the case / customer management system in a timely manner.
• Maintaining the case management system, making sure all workflow steps are correctly inputted.
• Providing regular and accurate litigation report to wider business audience
• Prepare claim documents and proceedings.
• Deal with case as they proceed via the court process.
• Ensure compliance with court deadlines and directions.
• Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible.
• Reengineering of processes to optimise efficiencies.
• Be proactive and use initiative when presented with problems or issues.
• Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner.
• Working to tight and demanding timelines
• Working across functions to improve customer journey.

What we need from you:

• Experience in Financial services or motor sector desirable.
• Litigation experience (essential)
• Experience in managing own case load.
• 2 years customer service experience
• Competent I.T Skills - Proficient in the use of Microsoft Office, in particular Excel
• Strong communication skills

Employee benefits

• Pension scheme - up to 8% contributory pension
• 26 days holiday + bank holidays + Purchase additional annual leave
• Employee referral programme
• Perks at Work
• Above and Beyond awards
• Income protection scheme
• Employee of the Year
• Long Service awards
• Discretionary annual bonus
• Life assurance
• Discounted gym membership
• Flexible working
• Training and exam sponsorship
• Employee assistance programme
• Paid volunteer days
• Social events

Interested? Apply today to find out more!