Outbound Customer Sales Agent

Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.

Hours: Monday to Friday 09:00 - 17:00 which will include occasional Saturdays in return for a day in lieu.

Summary Duties and Responsibilities of Role:

• To make outbound calls to customers who have recently enquired through various marketing channels.
• Achieve department sales conversion targets whilst delivering excellent customer service.
• Sale calls to be made in line with the Company’s process and FCA regulations.

Key Skills Required:

• Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Productivity?- Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
• Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills?- computer literacy and knowledge of MS Office.
• Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities

Proven Track record of:

• Telephone sales experience (preferred minimum of 1 year)
• Success within a target driven environment
• Delivering excellent Customer Service
• Working in accordance with detailed procedures
• Flexible approach with ability to adapt quickly to meet business needs

Personal Attributes:

• Excellent interpersonal, communication and listening skills at all levels
• Able to demonstrate empathy, sensitivity, kindness and patience
• Resilient with a real desire for success and helping others
• Can-do attitude, self-motivated
• High level attention to detail and accuracy