Out of Hours Customer Service Officer

Out of Hours Customer Service Officer needed in Southwark, £15.44ph PAYE - Reference: RQ1242393

Housing and Environment (emergencies) OOH team Monday to Friday 1700-0900, weekends and bank holidays.

1. To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets.
2. To receive monies, by debit and credit cards, as appropriate, using the electronic payments facility.
3. To follow up with customers to check job completion and service quality, within agreed timescales
4. To use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation.
5. To be sensitive to the needs of the diverse local community. Use all services, for example, translation services to help meet the needs of individuals
6. To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the Contact Centre’s performance standards and the business objectives
7. To liaise and work with colleagues, contractors and other partner agencies as appropriate to resolve enquiries.
8. To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement.
9. To actively participate in training and development to develop skills and competencies.
10. To take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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