Order Processor & Customer Service Executive

Job Title: Order Processor & Customer Service Executive

Location: Didcot

Salary: £28,000 - £32,000 (depending on experience)

Summary of Position:

Our client, a growing company distributing workwear and safety items, is looking for an Order Processor & Customer Service Executive to join their team. The Order Processor & Customer Service Executive will be a confident, efficient, and dedicated individual who can take and process orders.

The responsibilities include but are not limited to the following:

• Entering orders taken via email, telephone, web portal and rep visits onto the system.
• Managing the sales inbox, dealing with all incoming emails to the main sales email address, and processing or forwarding to the relevant personnel.
• Monitoring and responding to the online chat on the web portal.
• Dealing with order queries, delivery issues, returns, product faults, and errors always leaving the customer feeling as though they have been listened to and their issue is being resolved.
• Producing quotations.
• Adding users to web portals and updating products on the portals where necessary.
• Updating customer records.
• Setting up new embroidery logos.
• Setting up new print logos.
• Producing visuals for clients and print room in coral draw.
• Liaising with the warehouse regarding order issues or details which aren’t clear.

Skills, Experience & Key Candidate Attributes:

• Excellent written and verbal communication skills.
• Ability to work well under pressure.
• Experience within a similar role.
• Excellent IT skills.
• Highly organised, with an ability to manage time.
• Strong attention to detail and meets deadlines.

Hours of work: 8am - 5pm, Monday to Friday

So, if this sounds like you and you want to make a real difference to a growing company, then apply now.