Order Administrator

Acorn by Synergie is thrilled to announce an opening for a charismatic and super-organised Administrator to join their client's award-winning team at Wales' largest promotional merchandise company.

They are seeking an Administration & Sales Support professional who can think on their feet and excels at connecting with people. As they approach an exciting time of growth and change, they need a dynamic, self-motivated individual with strong analytical skills and a background in administration and customer service to help achieve their goals. This is an excellent opportunity to become part of a passionate team and contribute to their continued success.

Responsibilities:

• Provide administrative support to the sales team, including data entry, preparing sales reports, and maintaining customer records in the CMS system.
• Assist with order processing, including generating quotes, processing purchase orders, and coordinating shipments with the logistics team.
• Respond to customer inquiries and provide exceptional customer service, including handling complaints and resolving issues.
• Coordinate and schedule meetings, appointments, and travel arrangements for the sales team.
• Support the marketing team with trade show planning and execution, and help manage marketing materials inventory.
• Assist with general office administrative tasks, such as answering phones, filing, and ordering office supplies.
• Add new products to the website, including writing product descriptions, uploading images, and creating pricing information.
• Update pricing information for existing products as needed.
• Ensure all website content is accurate and up-to-date.
• Update website content using a content management system (CMS).
• Collaborate with other departments, such as marketing and sales, to ensure website content is accurately updated

Requirements:

• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and experience with CRM software.
• Customer service and/or sales support experience is preferred.
• Ability to work independently and as part of a team in a fast-paced environment.

Acorn by Synergie acts as an employment agency for permanent recruitment.