Operations & Office Coordinator (4 days per week)

About you:
Our exciting leading children’s food & lifestyle brand has an exciting opportunity for a highly organized & adaptable Operations & Office Coordinator to join its fast-paced and dynamic business.

The ideal candidate has a natural ability to juggle a varied workload and will enjoy adapting to support the whole team and different aspects of the company and brand, including: Marketing, Digital, Social, Logistics, Finance & Sales. You will be self-motivated, reliable and love to collaborate with and support an energetic and hard-working team.

About the role:
Operations (40%-50%)
Operations Overview:

• Processing and logging all UK orders, liaising with logistics teams to ensure that orders are delivered on time.
• Matching proof of deliveries for all orders, following up on any delays.
• Authorising incoming invoices to ensure that we are being billed correctly for stock quantities and logistics, reporting any discrepancies.
• Transferring Chep pallets on a weekly basis.

Admin (50-60%)
Office Management & Coordination

• Overseeing and ensuring the day to-day smooth operation of the office, including maintaining a stocked kitchen, answering phones, arranging transportation and other Ad-hoc tasks.
• Sorting and arranging post incoming & outgoing post.
• Liaising with utility/IT suppliers & arranging maintenance support.

Customer Service

• Managing Zendesk: filter and respond to all ticket submissions received through email, website, and social media (recipe, app and website queries, partnership and sales enquiries etc).
• Processing product complaints and liaising with manufacturers to handle complaint cases.
• Keeping a monthly log of all complaints and reporting this back to the team each month, flagging any trends.

HR Admin

• Updating attendance sheet and holiday calendar
• Keeping logs of employee information & company assets