Operations Coordinator

Your future employer is offering a fantastic opportunity to join their rapidly growing business, as an Operations Coordinator. A generous package is on offer, of up to £35k basic salary, with exciting progression opportunities, development and training. The position is solely Monday to Friday, and working hours are 9:00-17:30.

This position will involve planning, managing and executing decisions with the engineering and operations team, managing time effectively and efficiently. Due to the nature of the role and competitive package on offer, experience in a similar role is essential.

Duties and Responsibilities of the Operations Coordinator:

• Speaking with customers over the phone and email, resolving issues and queries
• Scheduling visits for engineers and operators when needed
• Providing remote support on customers equipment
• Working with the sales team to maximise account potential
• Support planning for installations, scheduling deliveries, times, etc. for smooth projects
• Meeting customer SLAs and company KPIs
• Monitoring and reporting data to the senior management team
• Creating reports, raising invoices, as well as adhoc administrative duties

Required Skills and Experience of the Operations Coordinator:

• 2 years experience in a similar role with a field based operations team
• Excellent attention to detail
• Great customer service experience (face to face or over phone/email)
• Ability to demonstrate technical ability (specific training provided)

If you are looking for a position within a growing business, where you can develop and progress, this is the business for you.