Operations Administrator

Are you a strong administrator who has experience working within an office-based environment with great customer service skills?

Based in Welwyn Garden City this company has had a period of unprecedented growth in both size and monetary turnover. They are now looking for an Operations Administrator to provide administrative support to the Operations Manager and to assist with scheduling, software system maintenance and booking in reactive works along with supporting the administration and financial teams where required.

Key Responsibilities:

• To oversee and support the daily arrangements for the field service team, ensuring safe and efficiently arranged access for all works.
• Ensure the client is fully aware of the engineer’s attendance and ensure efficiency of site access and service delivery is the result.
• Assisting the Operations Manager with scheduling, software system maintenance, booking in contract works and reactive works, reaction to daily issues arising, and initial communication with the client.
• Assisting the administration team and financial team with completed works and schedule enquiries. Communication Reporting to the Operations Manager, and First Point of Call for the Field Service Technicians to ensure our services are delivered efficiently and to the Client requirements and expectations.
• Liaising with the Service Team Managers, Technical Manager, Administration Manager, Contract Managers and Contract Administrators, to ensure compliance with technical and operational procedures and business systems processes, and that services are set up and completed to meet contractual requirements.
• Daily responsibility for our service delivery arrangements, standards and communication on allocated Clients and their properties, and contacts. Includes management of the 'bookings’email inbox.
• Assisting the Operations Manager and reporting findings to the Service Team Managers and Contract Managers with site matters arising, and initial point of contact.
• Responsible for proactive and timely communication with Clients and Field Staff to ensure all working arrangements are clear in advance of our attendance.
• Issue of Risk Assessments and Method Statements (seeking technical guidance where required) for all non-contract works and new contracts, and other client requirements for paperwork demands where these are not covered already during the instructions received by the Contract Administration team.
• To react to daily issues arising as first point of call, escalating to the appropriate Contract Manager, Technical Manager, Service Team Manager and Operations Manager as required.
• Ensuring the Database remains up to date with the latest access information, and other site-specific details that will enable future planning and arrangements to be efficient.
• Other Service Duties as required by the business need

Required:

• Must have good working knowledge of Microsoft office packages ( predominantly - Excel, outlook and Sharepoint) and google Maps.
• Previous experience in the water treatment industry not required, however would be advantageous. Also carrying out similar logistics type roles would be beneficial.

Benefits:

• Work Place Pension Scheme
• 23 days holiday plus bank holidays
• Hours 8.00 - 16.30

Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.