Team Leader - Repairs and Maintenance

We have an exciting opportunity for an Operational Delivery Team Leader to effectively manage a dedicated team of multi-disciplined trade operatives working across a diverse range of property types and spaces. You will be responsible for ensuring all planned and responsive works completed by operatives and external contractors are carried out to the required standards, time and cost.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

In line with our five-year strategy, which we are now in the fourth year of, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

Requirements

• Collaborate with Delivery Support to carry out resource planning of operatives, ensuring the appropriate resources are available to deliver required works in line with delivery plans and work schedules
• Lead and develop your team to provide a high-quality service, supporting continuous personal and professional development by providing coaching and training in line with individual and collective requirements
• Collaborate with colleagues and contractors to support decision making in relation to products and materials required to complete works
• Ensure team members have all relevant tools, equipment, PPE, certification, and insurances in order to complete works safely
• Work with colleagues to ensure the right goods and services are procured to meet the demand and needs of the service
• Ensure the customer is at the heart of everything you and your team do, being proactive and responsive to resolve issues quickly before they escalate and taking ownership and accountability for putting things right

Knowledge and Experience

• Knowledge of maintenance sector quality standards, multi trade repairs, and planning requirements demonstrated through a relevant qualification or significant work experience
• Track record of managing a dispersed team with a diverse trade skill set
• Experience managing individual and team performance to ensure effective service delivery
• Expert knowledge of different building trades required to maintain properties
• Strong leadership skills with the ability to motivate, engage and develop a team to deliver an excellent service

Benefits

• £36,414 per annum

• Full time of 37 hours a week, Monday to Friday
• Hybrid Working
• Great Pension Scheme
• Full access to an Employee Assistance Program
• Customer focused, team working environment
• Employee discount perks including 100s of high street discounts
• 25 days holiday + bank holidays (rising to 30 days after 5 years)