Onboarding Specialist

Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit a Business Onboarding Executive to join their office in either Cardiff or Southampton 3 days per month and the remaining time is hybrid working. The role will pay a competitive base salary and comes with a range of benefits.

The individual will be considered a subject matter expert and be expected to bring the relevant knowledge and experience in a first line risk environment.

What is expected of the Business Onboarding Executive?

• Acting as subject matter expert; Acting as a mentor to the onboarding teams to support and build knowledge and confidence in High-risk subject matter and our clients Risk appetite.
• Understanding and overseeing the identification of high-risk applications that require Enhanced Due Diligence. Liaising with customers on more complex applications via phone & email.
• Delivering engaging training sessions to large groups.
• Develop training material that is interactive and brings the subject matter to life.
• Run regular 1 on 1 coaching and feedback sessions with the Onboarding team to drive an improvement culture.
• Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finish.
• Designing, simplifying, reviewing, and updating internal policies and procedures.
• Proactively build relationships with key stakeholders across the business and leverage these when working on guidance and projects.

What we look for in a Business Onboarding Executive?

• Professional qualification in KYC, KYB or AML, or 2+ years’ relevant experience.
• Onboarding experience within a financial institution
• Someone who is customer centric but can balance this with associated onboarding risks.
• Proven track record of delivering engaging training sessions across all levels of a business.
• Ability to create meaningful, interactive training sessions on Risk and EDD in an onboarding environment.
• Competent in coaching and feedback, with the ability to deliver structured sessions that are goals centric.
• Comfortable working in a fast-paced environment with the ability to deliver high-quality results under time pressure whilst handling several projects at once.
• Management of key stakeholders and ability to communicate at all levels of the business.
• Knowledge of Money Laundering Regulations and JMLSG guidance
• Excellent written and verbal communication skills.

What the Business Onboarding Executive will receive?

• A competitive basic salary
• 3 days per month from the office and the rest from home.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.