OCC Contact Handler

We’re on a journey to shape the future of policing in our three counties and we want you to be part of it.

We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career.

This is a part time position (31.82 hours per week)

Please submit your application as soon as possible - We are working towards intakes in May, June, July and September this year. The final closing date for applications is Noon on Friday 31 May 2024.

The main purpose of the role is to receive and record emergency and non-emergency requests for policing service, determining the level of response required and providing resolution at the first point of contact, where appropriate.

There are opportunities for career advancement within the OCC for those who wish to develop further, into roles such as Dispatchers and Supervisors. We are interested to hear from you if you are looking for a new career or a career change.

We are seeking keen, committed and talented individuals to join us within our new, state of the art Control Room based on our Headquarters site at Hindlip Park.

We expect successful applicants to commit to a minimum of 2 years with the control room. In exchange for your commitment, we will offer you excellent terms and conditions, training and career prospects.

We embrace diversity and welcome applications from everyone to join us.

This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.

If you require any support to complete your application or you have any questions please contact the West Mercia Police recruitment team.

To read more about the role and the added benefits and rewards of working for West Mercia Police, please go to our webseite.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.