NPS Front Desk Administrator

Brook Street Ltd are pleased to announce a readily available position within the National Probation Service in Havant and Fareham. This role is based in a full-time, on-site temporary contract, Monday-Friday at an hourly rate of £10.42 p/h.

You'll play a crucial role in providing essential support in both Havant and Fareham Probation offices, ensuring smooth operations and excellent service delivery.

The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision.

Examples of work performed will include but not be restricted to:

• Answering calls on a busy reception from various agencies including People on Probation
• Scanning documents updating of offender records
• Signing in visitors
• Reporting of maintenance jobs
• Adhering to buildings H&S
• Ad-hoc admin tasks for Probation Practitioners and Managers.

Requirements:

• Tech Savvy: Proficient in Microsoft Office suite, with the ability to adapt to various software and systems.
• Effective Communication: Strong verbal and written communication skills are essential for interacting with colleagues, visitors, and agency representatives.
• Organisation and Time Management: Ability to multitask, prioritise tasks, and work efficiently to meet deadlines in a fast-paced environment.
• Customer Service Experience: Previous experience in a customer-facing role is desirable, demonstrating your ability to engage with diverse stakeholders effectively.

Pay Rate: £10.42 p/h

Schedule: Monday to Friday - 09:00-17:00, Occasional evenings and some Saturday mornings- on rota basis

Duration: until the end of May with the possibility of extension

Location: Havant Probation Office, Court House, Havant, PO9 2AS and Fareham Probation Office, Civic Offices, Fareham, PO16 7AZ

*The offered candidate is subject to a SC, basic DBS and 3 years activity check

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.