Night Guest Relations Executive

NIGHT SHIFT - Customer Concierge - Customer Relations - Customer & Site Supervision! Hospitality - Front of House
SUNDERLAND - This role is for a local, proactive night-worker with excellent customer service - can do - get stuck in! Great team!
24-bedroom property, part of an exciting gaming and events venue! Buzzing role in a wicked gaming / esports business!
This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison.
Great hourly rate - 4 on / 4 off rota - Exciting industry - Online Gaming - Esports - Community focus - loads happening!!! Get involved in the hospitality side! Speak to Natalie or Caroline@ Duval for all the info…!!

Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We’re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub!

Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland.

Apply now, start April 2024, speak to Natalie or Caroline @ Duval for more on this ace opportunity!

The Role:

• Assist the building Operations Manager
• Walk-abouts, check security and maintenance, report any issues
• Front of house and guest relations
• Security
• Preparations for the next day’s arrivals
• Assist events team as required
• Cleaning and basic maintenance

Duties:

• Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business
• Follow and deliver all security procedures including patrols.
• Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc.
• Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
• To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges.
• Awareness of all tariffs, facilities, current activities and events.
• Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies.
• Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently.
• Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras
• Any other reasonable tasks allocated.

Key Skills and Qualifications Required:

• Excellent communication skills and a strong guest focus
• Willingness to undergo enhanced DBS checks and safeguarding training
• Computer literate (training for internal computer systems will be provided)
• Ability to report and record events as they occur
• Confident to communicate security protocols to those who may be unaware
• Reliable, watchful, patient, diligent and diplomatic
• Proactively able to use initiative and seek guidance where necessary
• Previous events and hospitality experience would be beneficial
• Good organisational skills and well-honed ability to follow procedures
• Actively uses social media platforms such as LinkedIn for business networking and industry updates

Exciting opportunity in a wicked business! Speak to Natalie or Caroline at Duval for more.