Night Concierge

Our Client are currently looking for a new Night Concierge to join their team at a luxury residential development based in HA0.

Working 4 on 4 off with the hours of 7pm - 7am.

Salary is £27,000 annually with the following benefits included: Annual performance-based bonus, Cashback health plan, Pension plans and Employee discounts

They are ideally looking for a candidate who is available for an immediate start. The selected candidate will undergo a comprehensive training program, which includes 4 days of shadow training. This entails two day shifts and two night shifts alongside their experienced staff, ensuring you receive essential one-on-one training. Additionally, they have a detailed 4-week training plan in place, designed to serve as a guide and checklist for the new recruit.

Duties include:

• Collaborate with fellow Concierges, security personnel (when employed), Estate Operatives, cleaners, and staff members to uphold development standards and deliver excellent customer service.
• Ensure continuous front desk coverage, except during breaks, patrols, or when responding to customer queries.
• Provide high-quality service at all times.
• Respond to emails, handle telephone calls, and address residents' text messages and WhatsApp inquiries promptly and professionally.
• Manage parcel and key management, ensuring efficient handling and security of parcels and keys.
• Conduct welcome meetings with new residents/leaseholders to provide information about the development and its services.
• Maintain daily occurrence records, documenting any incidents, interactions, or notable events accurately.
• Manage residential facility bookings, ensuring that residents can access communal facilities as needed.
• Update resident information in the database to ensure accuracy and completeness.
• Administer the Grand Union portal system, facilitating resident access to online services and information.
• Address resident requests promptly.
• Handle telephone inquiries politely, providing accurate information or taking messages.
• Address minor complaints satisfactorily and escalate major complaints as needed.
• Ensure a well-maintained selection of informational materials at the front desk.
• Assist residents to enhance the Concierge service.
• Communicate professionally with staff and promptly respond to resident communications.
• Keep the Daily Operations Report (DOR) updated and maintain all shift documents with relevant information for smooth shift handovers.
• Maintain a working knowledge of all equipment.
• Conduct estate and building patrols, focusing on cleanliness, damage, safety, and other aspects.
• Oversee apartment security procedures and report breaches.
• Monitor contractors' sign-in, compliance with the Fire Action Notice, and obtain necessary details.
• Manage key sign-in/sign-out and perform key audits.
• Supervise contractors and operate a permit-to-work system.
• Handle meeting room bookings and payments.
• Complete the weekly autodialler checklist.
• Ensure end-of-day banking is completed and sent daily.
• Assist residents with form completion and ensure proper paperwork filing.
• Manage playground openings and closings.
• Hand-deliver individual letters to residents as needed.
• Display lobby signs neatly when required.
• Clean up spills promptly.
• Adhere to all Standard Operating Procedures (SOPs) and report relevant complaints on the
• Report lift faults/entrapments promptly.
• Undertake additional duties for estate upkeep as required.
• Maintain a professional appearance and demeanor at all times.
• Be flexible in working hours and adaptable to shift patterns.
• Carry out any additional duties as needed.
• Punctuality is essential.
• Strong communication skills, both written and verbal.
• Ability to communicate effectively with residents, visitors, and contractors.
• Exceptional customer focus.
• Ability to handle complaints or problems empathetically and effectively.
• Basic IT skills