Neighbourhood Response Officer - London

My client, a social housing provider, seek an experienced Neighbourhood Response Officer to start an ongoing temp booking asap.

The role:

To ensure that the clients neighbourhoods are places that residents want to live. You’ll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered.

To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.

Successful delivery will involve a strong collaborative approach across teams and departments, local partners and residents.

Key responsibilities

• Develop and deliver neighbourhood plans and local offers.
• Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
• Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
• Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
• Liaise with other departments on neighbourhood improvements and services
• Visit customers in breach of their tenancy or lease agreement where tasked to do so
• Visit customers who may require additional support and assess whether they require on going tenancy sustainment. 
• Conduct viewings and sign ups or tenancy assignments. 
• Attend court to represent  and/or provide witness statements as required
• Conduct evictions and attend stay hearings.

Hourly rate £18.81 PAYE / £23.32 LTD UMB 

Ongoing temp booking 

Full time - hybrid