Move Manager

Alchemy are working with of well-established removals company that are looking for a Move Manager to join their removals team in North-West London.

Responsibilities of the Move Manager:

• Answering incoming telephone and email inquiries promptly.
• Providing a tailored removals quotation.
• Stay up-to-date on new products, services, and policies.
• Following up on removals quotations.
• Collect and report customer feedback to ensure that best practice is recognized and maintained.
• Booking in removal jobs and ensuring the customer has a smooth move.
• Arranging storage inspections, collection and deliveries.
• Offer support and solutions to removal customers in accordance with the company's policies.
• Other removal duties as requested.

Requirements of the Move Manager:

• Previous experience within the removals industry would be desirable, but not essential.
• An excellent telephone manner.
• A hard work ethic and professional approach.
• Great time management.
• Excellent customer service skills.
• Engage with customers in a friendly and professional manner while actively listening to their concerns.
• Driven attitude and ability to work as part of a team and individually under management.
• Computer literate with strong knowledge of the Microsoft software.

If this role is of interest to you, please reach out to Alchemy Global Talent Solutions today!