Motor Claims Handler

Posted 29 April by Day Webster
Easy Apply
£25,000 - £35,000 per annum
Bishop's Stortford , Hertfordshire
Permanent, full-time
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Posted by Day Webster
John Williams have partnered with a third-party administrator working on behalf of insurers and brokers.

They provide a professional and bespoke service for their customers. They are seeking an experienced Motor Claims Handler to join their team is Essex.

As the Motor Claims Handler, you will have a good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.

Key Responsibilities:
  • To pro-actively manage a caseload of policy holder and third-party claims through to
  • conclusion.
  • New claims to be actioned within 24 hours of receipt using the clients agreed validation process.
  • Identify recovery opportunities and action in accordance with the agreed process.
  • Record MI (management information) for case load management.
  • Maintain an effective diary which is actioned daily, to monitor cases as they progress to finalisation.
  • Answering enquiries by phone, using the correct greeting and DPA procedure.
  • Dealing with enquiries via e-mail and in writing and responding in clear and straightforward terms.


Key Skills:
  • Excellent technical knowledge to determine liability.
  • Awareness of motor Fraud indicators.
  • Awareness of risk factors for large loss/ catastrophic claims and escalation process.
  • Knowledge of jurisdictional differences in Scotland North, Southern Ireland and Channel Isles.
  • To support the company’s values and policies and work to the highest professional standards.

Ensure all Policy and procedure documents are read and understood

Reference: 52551841

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