Motor Claims Handler

Motor Claims Handler
Full Time, Permanent (35 Hours Per Week, Monday to Friday, 9am-5pm)
Hybrid/Haverhill (A minimum of 40% office based)
Salary £21840

About the role:

We’re recruiting for Commercial Motor Claims Handlers to join our vibrant team, based in Haverhill town centre. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.

Being there for our customers when things go wrong is exactly why our Claims teams exist, the quality of service they provide is what sets AXA apart. Working within our Commercial Motor Claims Team, you'll be answering calls from our customers and Third Parties reporting their motor claims. The types of claims typically received in the department are accident claims, personal injury claims as a result of a road traffic incidents and even property damage due to collisions. Every claim is different and that’s what gives the job so much variety!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work at least 40% of your week away from home from our Haverhill office. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Reed Talent Solutions Consultant.

What you’ll be doing:

• Answering calls from our customers and brokers relating to motor claims.
• Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based on your expertise and training.
• Managing your own caseload.
• Working collaboratively with your team.
• Accurately inputting data to ensure a smooth customer journey.

Working Hours & Shift Pattern:

Your working hours will be Monday to Friday 9am to 5pm, a total of 35 hours per week, with no weekend work or Bank Holidays required!

Induction & Training:

Induction Date: Monday 1st July 2024

You’ll have a structured onsite training programme with one of our specialist Trainers, for a minimum of 8 weeks. Following training and once you’re more competent in the role, you’ll move to a hybrid way of working; working at least 40% of your week away from home at our Haverhill office. We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We have 1000’s of training opportunities and courses so your future is most definitely within your control.

About you:

We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

What we’re looking for:

• Customer service experience in any sector.
• A great listener who is confident in interacting with customers and building relationships over the phone and using computers.
• Possess the skills to look at situations uniquely and problem solve.
• You’ll be a contributor to a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £21,840
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

Interested?