Motor Claims Handler - Insurance

Motor Claims Handlers- Newcastle Upon Tyne - up to £27500

Motor Claims handlers- this is a great role for experienced Claims Handlers

Your prime responsabilities with be to to Settle claims as quickly and on the best terms possible by :-

• Negotiation of claims through to closure to obtain optimum settlement in accordance with individual KPIs, IASA requirements and own limits as follows, per claimant without the need for supervision:

• Handling of claims up to given limits and referral where necessary

• Manages inbound and outbound telephone calls from policyholders and third parties to assist in swift closure of claims and to reduce any unnecessary costs of the claim
• On receipt of a new Claim, contact Policyholders where necessary to obtain any further information to assist liability decision
• Pro-active "capture" of claimants to provide hire / LOU / PI settlement where appropriate
• Handles own portfolio of claims using "chase"/diary system to ensure claims are closed at the earliest possible time and in cost effective way
• Effective use of outside agents where appropriate to assist in obtaining optimum settlement of claim
• Ensures that reserves and other recordable information on the claims system are accurate and up to date at all times in accordance with the IASA.
• Recognise complaints in line with procedures and refers accordingly
• Reviews all claims on the monthly claims review list in accordance with guidelines

Critical Success Factors

• Good communication skills both written and oral
• Ability to "take ownership" of possible problem issues which may occur during the lifetime of a claim
• Ability to prioritise so as to be able to work under pressure and with minimal supervision
• Good knowledge of liability issues allowing decisions to be made which are accurate and sustainable
• Conversant with CPR / MOJ Portal and how the rules impact on the claims handling process
• Conversant with the RTA in particular sections 140/155 and how these apply to the claims process
• Good knowledge of all policy documents (and any differences between the various classes of business) and the Company’s strategy and procedures relating to them
• Thoroughly conversant with the company’s processes in particular to their reserving and closure policy as per the IASA
• Ability to deal with personal Injury claims (including accurate valuation) through to a satisfactory conclusion with minimal supervision
• Uses experience and all available tools to spot potentially fraudulent claims. Plan and undertake all necessary investigations, with limited supervision, to try to defeat the claims pre- litigation. Demonstrates decision making skills to determine which claims are worthy of contesting. Must be able to deal competently and confidently with litigated claims, making important decisions, when required.
• Good all-round knowledge of the litigation process including an appreciation of procedures (timescales, allocation etc.), related costs-issues and implications
• Pro-active approach to "capture" third parties by phone or letter
• Notification to CRU of all personal Injury claims and confirming settlement
• Aim to achieve no Portal dropouts in error

Ability to self-develop and evidence development in 121s and appraisals

Internal Effectiveness

• Ability to use own initiative with minimal referrals
• Willing to share workload of other team members when required
• Flexible approach to tasks required when under pressure i.e. staff holidays/absence
• On approaching any extended leave, every effort to be made to clear outstanding work
• Liaise with other Departments in a positive and effective manner
• Willing and able to take on feedback from more experienced colleagues
• Works with technical referral point/DTL/TM in order to develop knowledge and understanding of more complex claims

External Effectiveness

• Liaise with Engineer/claims investigator to assist in resolving claims satisfactorily
• Deals with solicitors and accident management companies in assertive manner to minimise exposure to injury and credit hire claims.
• Liaise with brokers as required to provide excellent service to policyholders
• Instruct providers of hire vehicles where necessary
• Instruct Consulting Engineers