Motor Assist Advisor - Hybrid role/occasional travel to Fort Dunlop

Posted 12 April by AX UK
£22,774 per annum
Birmingham , West Midlands
Permanent, full-time
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Posted by AX UK
At AX, we are looking to introduce a Motor Assist Advisor to deal directly with both fault and non-fault accident customers affiliated to the Company’s Motor Assist offering, providing a high-quality end to end motor claims management service.

The role is 37.5 hours per week, with work on a rotational shift basis, with shifts between 8.00am-6.00pm Monday- Saturday on a rotational basis. 

A little bit about us
AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents. 

We pride ourselves on keeping drivers driving and being experts at caring for people and cars. Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do. 
We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.

AX Motor Assist
At the end of 2021 we launched our incident management service, AX Motor Assist.

Supporting fleet and leasing companies and their customers, as well as commercial and private-lines insurance brokers and their clients, franchise dealer groups and OEMs (Original Equipment Manufacturers), AX Motor Assist is a technology-driven, end-to-end claims management service, through to vehicle repair and completion of the claim, AX Motor Assist will support fleets and their drivers through every step by arranging roadside recovery when required, organising replacement mobility, minimising vehicle downtime.

As a Motor Assist Advisor, your responsibilities will include:

  • To be the first point of contact for customers who have been involved in a road traffic collision (both fault and non-fault).
  • Capturing incident details and inputting data such as contact information, incident circumstances and liability into the Leap operating system.
  • Validate the information provided by asking open questions and gathering clear logical version of events.
  • Assess the required action needed for each incident and instigate the appropriate service; including roadside recovery, vehicle repair and replacement and intervention services.
  • To liaise effectively with external stakeholders including but not limited to, AX suppliers, insurers, brokers and leasing companies to build and maintain excellent relationships
  • Take ownership to ensure completion of all system generated tasks ensuring adherence to service level agreements and KPI’s.

Our Motor Assist Advisor will bring the following skills and experiences to our team:

- Demonstrable experience within fast paced customer service-based role - ideally within a similar environment
- Demonstrable experience of working within a phone-based role.
- The ability to learn new processes quickly and efficiently.
- Clear verbal communication & relationship building skills
- Demonstrable proven negotiation skills
- Good written communication skills, capturing a clear logical summary of situations.
- The ability to prioritise, recognising importance and urgency and work to tight deadlines.
- Experience of problem solving and able to work in a pressurised environment
- Able to work on own initiative as well as support team and departmental goals and objectives.

Along with a salary of £22,774, you will also join a monthly bonus scheme of up to £3600 additional annual bonus, receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development.

Are you concerned you don’t have all the requirements we would like?

Evidence shows that certain candidates are less likely to apply for a role if they feel they don’t meet every criteria or qualification. 
AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work.
If you are excited about the sound of this role and your personal values resonate with ours at AX, we encourage you to apply or contact us to register your interest in other opportunities. 
Even if you think your skills and any experience doesn’t perfectly align, your values and core behaviours may. 
Take a further look….you may be the perfect person for us – and us for you!

To apply for this role as Motor Assist Advisor, please click apply online and upload an updated copy of your CV.

REF-213 262

Reference: 52464938

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