Matchday Supporter Services Assistant

Job Title: Matchday Supporter Services Assistant

Location: Brighton, BN1 9BL

Salary: £12.00 PH

Job Type: Worker Agreement (To work all home matches for the 24/25 season)

Deadline Day: 1st May 2024

Start Date: Mid July 2024

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage whilst keeping our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women's Super League club. A commitment to high performance, high professional standards and making a difference is at the heart of everything we do.

Join our award-winning customer service team for the 24/25 season!

We are on the hunt for a pool of candidates to help us deliver legendary customer service experiences for our amazing fan base. You will play a crucial part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket collect booths. We take our customer service seriously and our fans are at the heart of everything we do.

Your background

If you have experience in working in a fast-paced customer service environment and are looking to further your career in this field, then we would love to hear from you. Our ideal candidate will have experience of working in a customer service or sales environment.

Due to the nature of the role, it is unlikely that you will be able to watch the match - please be aware of this if you are currently a season ticket holder. There are additional hours during the weekdays and non-matchdays and busy periods will also be available.

Our values play a pivotal role in our success

Our values are not just a list of words we expect our colleagues to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors. As a team we live and breathe these values.

Our values are:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

How we say thank you:

- Free breakfast and lunch at both sites

- 23 days holiday rising with length of service (pro rata for part time staff)

- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and much more!

- Priority access to match tickets and access to free WSL tickets for 23/24 season

- In-house training programme and CPD opportunities

- Discounts and benefits from partners and local businesses

Our commitment to Diversity and Inclusion

We are proud to be an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values mean that we have a strong ethical culture which allows us to meet the needs of our diverse audience, both on and off the pitch. We encourage applications from individuals regardless of their age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This is a UK based job. It is unlawful to employ a person who does not have permission to live and work in the UK.

All offers of employment for this role are subject to background checks, including criminal (DBS) and right to work, as well as a full reference history. We do not offer sponsorship for applicants who do not have the right to work in the UK.

To submit your application for this exciting Matchday Supporter Services Assistant opportunity, please click ‘Apply’ now.

The deadline for applications is the 1st of May 2024. Interviews will take place on the 10th and 13th of May 2024.