Maintenance Scheduler

Posted 22 April by Mission 4 Recruitment Ltd
Easy Apply
£28,000 - £30,000 per annum
St. Albans , Hertfordshire
Permanent, full-time
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Posted by Mission 4 Recruitment Ltd

Role over view

Anexcitingopportunityforadrivenindividualwhoislookingtobecomepartofanambitiousandgrowingbusiness.Youwillbejoiningour clientsestablishedandsuccessfulorganisationandbecomeavaluedmemberoftheoperationsteam.TheroleutilisesthelatestSaaStechnologysystemsandrequirescontinuestwo-waycommunicationtosuccessfullycoordinatetheengineeringteam.Anindividualwiththeabilitytoconfidentlylearnandoperatenewsoftwaresystemswouldthriveinthisposition.

Key responsibilities

  • PreparethepreventivemaintenanceschedulemonthlyinlinewithcompanyKPI’s.
  • Maximisetechniciantimebyensuringe?ectscheduling.
  • IdentifyifSSP’sarerequired,andworkwiththepartnerspecialisttoensurethescheduling.
  • Reviewande?ectivelyreschedulejobsthathavenotcompleted.
  • Communicateandbuildrelationshipswithourcustomers,
  • Deliveranunrivalledcustomerexperiencebyansweringcustomercalls,inlinewiththecompanytargetof80%+within15 seconds.
  • Respondtocustomeremailswithin48hourstoensureefficientcommunication.
  • Administratingjobreportsfromthefieldengineers.
  • Raisingcustomerinvoiceswithin7daysofengineerattendance.
  • Respondingtoreactiveworksinaproactiveway,Raisingfurtherworks,andquotingrequestswithin24hours,fromengineerjobreports.
  • WorkinlinewithrelevantKPI’stoensurewearemeetingcustomersSLA’sandouraccreditation.
  • Manageandprioritiseyourworkloadinafast-pacedenvironment.
  • Workingcloselywithallmembersoftheoperationsteam
  • Workingcloselywithaccountmanagerstoprovideahighlevelofcustomerservice
  • Beinvolvedinsupportingnewcustomersupportsoftware’s.
  • Toprovidecovertocolleaguesintheoperationsdepartmentwhentheneedarises
  • Answeringemails&telephonecallsfrominternalcolleagues

Utilisingthe client'sSaaSsoftwarepackagesincludingsimPRO,FixFlow&ProNet

Benefits:

  • 9dayworkingfortnight
  • Fieldbasedteampaiddoortodoor
  • AnaccreditedLivingWageemployer
  • Continuousprofessionaldevelopmentandongoingtraining
  • Careersprogressionviabothtechnicalandmanagerialpathways
  • Wellness&EmployeeAssistanceProgramme(EAP)
  • Perkboxaccesstoahugerangeoffreeperksanddiscounts
  • Quarterlyone-to-onecheck-inswithyourlinemanager
  • 25days’holiday,plusBankHolidays,increasingto35days(1dayextraperannumto30daysandafurther5daysafter10years)
  • Flexibleandremoteworkingwherepossible
  • Acompanyculturethatpromotesworklifebalance
  • Accesstomentalhealthcaresupport
  • Teammemberofthemonthrecognisingoutstandingcontribution
  • Annualcompanydaytosharesuccessesandstrategicplans
  • Deathinserviceinsurance
  • Salarysacrificepensionscheme
  • Max3yearoldcompanyvehicle

Required skills

  • Diary Management
  • Job Scheduling

Reference: 52514028

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