Maintenance Officer

This post is for the Void Works Team Leader

The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

• To effectively manage the voids and Adaptation Service to ensure timely and appropriate service delivery. Effectively planning, and co-ordinating responses to void works and clients providing adaptations to homes to support independent through effective and efficient use of labour, resources, plant, materials, external and contractors/suppliers where necessary.
• To lead a team which delivers a high-quality service for clients, developing a team culture where good performance is recognised and poor staff is performance addressed.
• To develop a performance management framework which drives forward service performance for void and adaptation works, including the development of robust team plans, key performance indicators, benchmarking statistics and customer satisfaction information.
• To manage the relevant Trading Account aspects, ensuring members of the team understand their responsibility for budgetary control.
• To maintain knowledge on legislation affecting the service and to adapt and develop policies and procedures which respond to changes within the legislative framework.
• To ensure all staff working within the team are supported and trained, to ensure departmental compliance with all relevant health and safety legislation including the Health & Safety at Work Act, CDM Regulations, Asbestos Regulations and other relevant legislation (including any relevant Council policies). To ensure mechanisms are in place to check on site compliance.
• To develop procedures which ensure efficient service delivery and to ensure these are cascaded effectively to empower staff to deliver service.
• To develop a continuous improvement ethos, ensuring that the quality of work at all sites is maintained to a high standard and that customer/client satisfaction levels meet/exceed agreed targets.
• To contribute to the overall management of Building Services ensuring the service conforms to the highest professional standards.
• Contributing to the Council’s Asset Management Strategy for its Council housing stock.
• To ensure Building Services are appropriately resourced to provide an effective cover to the 'out-of-hours’ repairs service.