Maintenance Assistant

Northumbria Coast and Country Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for our latest Maintenance Operative to make a difference at our Seahouses office!

Showcasing your attention to detail, fantastic team-work and talent for adaptability, our newest attention to detail will manage and deliver the best quality and reliable upkeep of our managed services properties, resolving a diverse range of guest issues, maintenance situations and repairs to ensure unforgettable holiday experiences for our Customers!

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our endless company benefits!

• Paying a salary of up to £26,000 / Monday to Saturday, 9am-5.30pm (with a day off in the week)
• Plus access to our annual STIP scheme up to 10% of your salary
• 33 days annual leave including bank holidays
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• Enhanced maternity and paternity policy
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

With a focus on customer and owner satisfaction, you will be ensuring timely response whilst resolving a range of Customer and Owner issues that may arise during a holiday in one of our properties.

As the prime contact for all matters hands on, you will work very closely with guests and Property Owners to swiftly resolve any issues which range from repairs to properties, ongoing maintenance and ad hoc emergencies.

Alongside your normal working hours, coverage of our emergency out-of-hours telephone will be available post successful-probation, with opportunity to earn £50.00 per day.

A full, clean driving licence is essential as part of this role, as well passionate maintenance skills people, team players and enthusiastic individuals with excellent work ethics.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!

All we ask if you have the following:

• Knowledge of general maintenance and trade skills to a high standard
• Will have one or more of the following Trade skills: Carpentry, Plumbing, Electrician, Gas Engineer, Plasterer or painter and decorator
• Ability to react quickly and effectively to emergency situations within remit
• Ability to problem solve
• Good communication skills to be able to liaise effectively with both owners and guests
• Full clean driving licence
• Good IT skills

Although standouts will also have:

• Professional Trade qualifications
• Experience and an understanding of building systems e.g. boilers, security and fire alarms
• Good knowledge of the local area
• Holiday let/hospitality industry experience in a similar Role
• Knowledge of Health & Safety responsibilities for holiday letting
• Good customer service standards

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!