Lounge Service Agent

Job Title: Lounge Service Agent

Location: London Stansted Airport

Salary: £18,649 per annum

Job Type: Permanent, Part-time

Working Hours: Average of 25 hours per week on a 4 on 2 off shift pattern (2x early, 2x late, 2x off). Shifts are either 5 or 5 ½ hours in length. The earliest start time is 0830 and the latest finish time is 1900

Start Date: ASAP

Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.

About The Role:

As a Lounge Service Agent you will be responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles.

All aspects of liaison and ensuring first class customer care on behalf of Harrods Aviation.

Principal Accountabilities:

• Provide an exceptionally high level of service ensuring that all customer needs are met in a timely and appropriate fashion. Striving to meet all departmental customer services standards
• Ensure you are aware of passengers that are due to arrive for a departure and be ready to receive them
• Always welcome guests when they arrive at the facility and offer assistance in the lounges
• Ensure lounges, meeting rooms, conference rooms, kitchen and washrooms are kept clean, tidy and fully stocked at all times
• Maintain the beverage equipment and stock control of supplies for passenger and crew lounges
• Maintain a professional image at all times
• Processing company mail/couriers, internal/external
• Ensure that all tasks and duties are completed during the scheduled shifts in an efficient manner
• Daily liaison between other Departments within the organisation and with external organisations relating to the efficient operation of the Company
• Take ownership of problems and deal with them in a professional manner. Refer when necessary to the LCSA
• Process customer requests with direction from the Operations Manager / Customer Service Manager / LCSA
• Use and operate communications equipment
• Remain current with the latest information via use of the internal Company Systems.
• Adhere to departmental procedures and systems to maintain optimum efficiency and consistency
• At the start/end of the shift you are responsible for reading and updating the handover from previous Lounge Service Agent
• Perform other duties as requested

Hours of Work:

The Operations Department operates 365 days a year. Lounge Service Agents are required to work a shift pattern.

Overtime as and when required is agreed with management in advance, for which you will receive lieu time or overtime pay.

The opening and closing hours are based on the customer's requirements. Stansted operates on a 24/7 basis. You will be required to work in all weather conditions.

Flexibility is required as hours may need to be adjusted to accommodate the levels of business.

About You:

• Team Player
• Excellent communication skills
• Able to work on own initiative
• Experience of working in a 5* customer service environment (desirable)

Benefits:

• Enhanced annual leave entitlements
• Holiday Purchase Scheme
• Happy Birthday Day
• Harrods Rewards Card (staff discount)
• BHSF Health Cash Plan
• Full uniform provided
• Onsite Parking

Additional Information:

Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Service Representative, Customer Advisor, Customer Service Advisor may also be considered for this role.