Loss Adjuster - Scotland

We are Currently Recruiting a Regional Commercial and Domestic Loss adjuster for Scotland.

The General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region around Scotland. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution.

What will you be responsible for:   

• Carry out initial inspections and site visits. 
• Assess damage; determine probable cause and have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate. 
• You will provide technical advice, support and guidance all parties as well as proposing bespoke solutions in a friendly and professional manner. 
• Determine further investigations and monitoring, where necessary, and any remedial or temporary works required. 
• Provide a detailed ABI preliminary report within the agreed SLA’s, maintaining high standards of communication at all times, both internally and externally. 
• Process claims in accordance with insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim. 
• Attend re-visits as required and report accordingly and update all relevant parties. 
• Can respond positively to varying client requirements and changes in the wider business environment. 
• Pro-actively direct any specialist appropriate to the circumstances and manage them. 
• Report and correspondence writing, either dictation or self-type 
• Manage expectations of both Policyholders and all parties associated with the claim. 
• Manage your case load effectively and proactively. 

What we need from you: 

• Cert CII and / or Cert CILA 
• Minimum 1 year loss adjusting in both Domestic and Commercial or Proven Property Claims Adjusting / Handling experience from either a Loss Adjuster, Insurer or similar.  
• Full / clean driving license. 
• Self-sufficient, confident, excellent communication skills, attention to detail Household and Commercial Insurance Policies or similar industry Knowledge

Benefits

• Car Allowance or Company Car
• Discretionary company bonus
• Quarterly Incentive Scheme
• 25 days annual leave, plus additional one day for your birthday
• Long service Awards
• 5 % Contributory Pension
• Private Health Care
• Death in Service
• Lifeworks App
• EAP
• Enhanced maternity, adoption, paternity and sick pay
• Electric Vehicle scheme
• Career development and progression opportunities

For further information please contact Saraya Cussons on or Email on