Logistics Customer Service Manager

Logistics Customer Service Manager

Salary: £40,000 - £50,000

Location: Commutable from Hull, Grimsby, Immingham, Scunthorpe, and Goole

Grafton Recruitment is delighted to be working with a successful business in the Hull area who are looking for Logistics Customer Service Manager to join their established logistics team. As a Logistics Customer Service Manager you will work with internal and external stakeholders to create, develop, enhance and improve the company's customer experience.

The Role:
Some of your responsibilities below.

• You will work across internal teams and will be responsible for the management and maintenance of a seamless link between internal business processes.
• Be the first point of contact for customers' queries.
• Address inquiries promptly and professionally.
• Develop and produce regular reports.
• Work with other departments to embed company values across functions. Ensure a world-class customer experience.
• Develop and implement customer service policies and procedures in conjunction with senior team members.
• Claims Management: Insurance, Shipping Lines, Quality, Commercial Claims, Export Documents
• Be alert to risks in the business process chain that could have a detrimental effect on the customer experience, and take proactive steps to mitigate these risks.
• Monitor the progress and keep Customer regularly updated.
• Co-ordinate weekly customer update reports using data generated across teams.
• Conduct training sessions.
• Build and maintain positive relationships with customers, analyse their feedback to identify areas for improvement.

The Candidate:
The ideal candidate

• Proven experience in a customer service management role with a strong understanding about business processes.
• Strong problem solving skills and logical approach.
• Strong interpersonal, influencing and negotiation skills.
• Ability to analyse data and make informed decisions to improve customer service processes.
• Exceptional organisational and time management skills.
• Proactive customer focus approach.
• Bachelor's degree in business administration or equivalent college degree & 3 years of proven experience in a customer service role would be advantageous.

If you meet the above criteria, please apply directly by clicking the link or contact Naomi Coates on /