Logistics Customer Care Associate

.An exciting opportunity to join a global Logistics provider in London is available for an experienced Customer Care Logistics Coordinator. Working in a dynamic Logistics and Customer Service team of more than 20 individuals. The team is responsible for managing the daily business operations including Warehouses, Deliveries to customers, Exports outside Europe and Demand Planning. The main duties and responsibilities:

• Arranging deliveries to customers from warehouses in UK and EU by road, ferry and courier
• Liaison with customers, warehouses and carriers
• Input of correct information onto internal system, to create forward allocations and warehouse instructions
• Invoicing customers promptly, with correct VAT calculated
• Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
• Handling enquiries, complaints and other aspects of customer service as required
• Monthly stock reconciliations, and handling follow-on enquiries from the finance department
• Handling non-conformances
• Handling Block Inventory
• Occasional on-site inspection of warehouses
• Processing charges invoices from warehouses, forwarders and other suppliers
• Project work
• When necessary,due to holiday,medical leave etc.,covering for fellow team member’s absences
• Any other duties at manager’s discretion

The successful candidate will be proactive, organised, and hands-on individual with excellent business communication skills. Fluency in English is essential and any other European language will be an advantage. Must have strong Logistics skills and experience on working on any ERP system. Strong IT skills and an excellent communicator. Must have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows.