Live Chat Agent

NEW!! We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills

THIS ROLE IS OFFICE BASED FULL TIME IN BISHOPS STORTFORD

- Answer incoming customer inquiries via phone, email, or Livechat

- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Assist customers with order placement, modifications, and cancellations
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- Enter customer data and update account information in the system
- Analyze customer issues and provide appropriate solutions or escalate to the relevant department
- Resolve customer complaints in a professional and efficient manner
- Maintain a high level of knowledge about our products and services to effectively address customer inquiries

Experience:
- Previous experience in a customer support or similar role preferred
- - Excellent phone etiquette and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficient in data entry and navigating computer systems
- Ability to work well under pressure in a fast-paced environment

Successful candidates will be contacted within 5 days if you are not contacted please assume you have been unsuccessful on this application.