Live Chat Agent
NEW!! We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills
THIS ROLE IS OFFICE BASED FULL TIME IN BISHOPS STORTFORD
- Answer incoming customer inquiries via phone, email, or Livechat
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Assist customers with order placement, modifications, and cancellations
-
- Enter customer data and update account information in the system
- Analyze customer issues and provide appropriate solutions or escalate to the relevant department
- Resolve customer complaints in a professional and efficient manner
- Maintain a high level of knowledge about our products and services to effectively address customer inquiries
Experience:
- Previous experience in a customer support or similar role preferred
- - Excellent phone etiquette and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficient in data entry and navigating computer systems
- Ability to work well under pressure in a fast-paced environment
Successful candidates will be contacted within 5 days if you are not contacted please assume you have been unsuccessful on this application.
Required skills
- Customer Services
Reference: 52344879
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'