Library Assistant

Are you a friendly and approachable individual who enjoys engaging with people from a range of diverse ages and backgrounds?

Do you want to develop your customer service skills working as part of a dynamic team?

Are you looking for a role where you are not always sat behind a desk?

If so, we'd love to hear from you!

Our libraries deliver essential community-based support, promoting the benefits of reading for everyone, offering a quality, trusted information service, bridging digital inclusion through supporting safe access to online resources, and curating a programme of events and activities that meet the needs of targeted audiences.

The Opportunity

Salary: £22,737 to £23,144 per annum with entitlement to Saturday Enhancement to working 7 hours 35 minutes for 1 in 2 Saturdays. You will also be entitled to Crawley Weighting Allowance.

Contract Type: Permanent

Working Pattern: Full- time (37 hours per week)*

Location: Crawley Library, Southgate Avenue Crawley, RH10 6HG

Interview Date: 01 May 2024

Crawley is a modern and friendly library in a spacious building including a café, near the town centre. It is home to the Business & Intellectual Property Centre and Employ Crawley for help with setting up you own business or looking for a job. The library works in partnership with Crawley College and is the lending library for all their further and higher education courses.

We're looking to recruit a friendly, enthusiastic, and resourceful individual, with excellent digital skills, to join our team.

You will be a key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately, and signposting to other services.

You will be a keen team player, able to work alongside partners and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.

The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!

*Shifts:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Week 1

08:30am to 5:00pm

OFF

08:30am to 1:15pm

08:30am to 6:05pm

08:30am to 6:05pm

08:30am to 5:05pm

Week 2

08:30am to 5:00pm

08:30am to 5:05pm

08:30am to 1:15pm

08:30am to 6:05pm

08:30am to 6:05pm

OFF

Rewards and Benefits

Along with a generous holiday entitlement of 25 days (pro rata for part time) plus opportunity to buy additional leave).

Upon joining us you will have access to a range of benefits including the following:

• A excellent local government pension scheme
• A range of flexible working options, depending on your job role
• Maternity, paternity, dependency and adoption leave
• volunteering opportunities
• Training and development opportunities, including coaching and mentoring
• A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
• Health and Wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans.

For a full list this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CPP00911.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.