Lettings Manager

Opportunity for a full time experienced Lettings Manager to join our team. We are looking for a proactive and motivated individual who will embrace our customer service-based ethos.

The Role

As the Lettings Manager you will be required to run and grow the lettings business and deal with the day-to-day management of properties within the Residential Sales & Lettings portfolio. Applicants will be required to hold a full driving license with their own vehicle.

Responsibilities

• Run a profitable and well organised office
• Able to generate new business
• Proven experience managing and mentoring the team
• Ability to delegate and prioritise tasks
• Perform all aspects of lettings workflow from list to managed status
• Provide outstanding customer service and customer experience
• Ability to learn new systems and adapt to a changing environment
• Assist when needed all aspects of business
• Providing property management advice to existing and potential customers
• Prospecting for potential clients and performing rental valuations

Qualifications

• IT Literate with knowledge of MS Office, emails systems, internet and social media platforms and ability to learn and navigate a multitude of cloud based management software sytems for the day to day lettings management.
• Preferred experience in both sales and lettings administration & property management.
• ARLA qualified or willingness to obtain
• Highly organised with the ability to prioritise tasks and work well under pressure whilst maintaining excellent customer service.Previous face-to face customer experience.
• A strong work ethic and ability to work positively and proactively without supervision.
• Familiarity with lettings regulations and procedures
• Clear written and verbal communication skills, with an excellent telephone manner
• A team player, happy to help with all aspects of the business as and when required.