Lettings coordinator/renewals negotiator.

Our clients are a forward thinking and progressive company with a fantastic industry reputation.

They are dedicated to progressing our staff members and offer individual training plans to allow them to develop. With an extensive trophy cabinet including Gold Winners for London Estate Agency of the Year and an unrivalled culture for their staff to thrive, they are considered to be amongst the best in the industry.

As a leading independent Estate Agency they are currently looking for a Lettings Co-ordinator/renewals negotiator to join the Lettings and Property Management Department.

This is an excellent opportunity to join an established firm within a great team.

The role requires an individual who is efficient, able to work to tight deadlines and with an excellent eye for detail. What they are looking for:

Progressive and positive attitude in all situations Experienced in a similar role.

Solutions and results focused

Flexible and adaptable approach

Dependable team player

Committed to personal development

Ability to deliver excellent customer service as per charter .

Develop time management skills and be able to prioritise and batch workload

Excellent communication skills

Ability to work under own initiative and as part of a team

Ability to solve problems within own levels of authority

Ability to meet deadlines and follow company process

Ensure focus on own development and up to date industry legislation

Use Alto (our CRM) productively. ·

Good attention to detail and to communicate well

Key Responsibilities:

Deal with customer enquiries effectively

Oversea keys and complete weekly key audit

Answer incoming communication (telephone and emails) ·

Ensure all tenancy renewals are communicated and agreed with all parties.

Manage tenancy progression / deal paperwork and move ins

Arrange any tenancy contract amendments.

Arrange end of tenancy formalities (check out process)

Deal with tenancy deposits and disputes

Manage office stationery, equipment and post

Update office windows and sales drawers

Update relevant departments and manager

Any other duties requested by manager or Directors.

Experience:

Experience in Lettings Administration/Tenancy Progression/renewals.

Excellent communication skills - both written and verbal

Ability to manage own work load, multi task and remain calm under pressure

Able to work to strict deadlines, even during busy period

Excellent organisational skills

Excellent telephone manner

Good working knowledge of Excel, Power Point and Word

Working Hours Monday to Friday 9.0- 6.30pm & 1 Saturday per month with day off in the week.