Lettings Advisor - Part Time

We have an exciting opportunity for a Lettings Advisor, part time of 22.5 hours a week to provide a customer focused, accessible and highly professional lettings service and housing advice to existing and potential Freebridge tenants across all properties.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

In line with our five-year strategy, which we are now in the fourth year of, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

Requirements

• Provide a customer focused and highly professional Lettings Service to existing and potential Freebridge tenants on a range of different property, tenancy and rent types
• Ensure the accurate and timely processing of all empty properties to meet corporate targets for re-let times
• Liaise promptly with any customers that are moving to arrange and carry out detailed assessment interviews and other required appointments, including accompanied viewings conducted in empty properties
• Provide support to customers moving out of their homes temporarily and permanently to enable redevelopment, refurbishment or repair works to be carried out
• Provide practical assistance as well as appropriate financial compensation, when required for customers moving home, working closely with customer(s), their families, carers or support agencies to minimise the impact on their daily lives

Knowledge and Experience

• Proven experience within a customer service environment working for a housing provider or other public service organisation, including face-to-face interaction with customers
• Understanding of the role and scope of Social Housing providers, and access to these services
• Proven experience of working to achieve specific targets
• A UK Driving Licence and vehicle for business use
• Previous Social Housing experience in desirable but not essential
• Minimum of 5 GCSE's (A-C grades) or equivalent including English & Maths

Benefits

• £26,804 FTE (Pro Rata salary £16,299.97 per annum)
• Part time of 22.5 hours a week over 3 days
• Hybrid Working
• Great Pension Scheme
• Full access to an Employee Assistance Program
• Customer focused, team working environment
• Employee discount perks including 100s of high street and gym membership discounts
• 25 days holiday + bank holidays (rising to 30 days after 5 years)