Legal Assistant

Legal Assistant - Private Client

Business Unit - Private Client

The Vacancy

We are currently recruiting for a Legal Assistant to join our Private Client team. You will provide an efficient and effective administrative support to the team in which you work, enabling the team to function effectively and achieve its objectives. To ensure that work done by the team complies with internal quality standards and external requirements.

Key Responsibilities

Personalised Client Service

• Manage an administrative workload under the guidance of fee earners
• Provide administrative support to fee earners including file-opening, telephone management, document production (incl. audio-typing, managing voice recognition procedures and outsourcing providers), filing / archiving, photocopying, email management, online portal management and dealing with post
• Draft documents and bills, under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions
• Undertake basic legal processes, under supervision, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, liaising with the court, completing relevant forms and processing monies
• Assist with corresponding with clients as required through telephone, email, letter and face to face
• Providing excellent client service at all times and adhere to the firms Client Experience (CX) principles
• Learn firm policies and business processes, ensuring compliance particularly with regard to confidentiality, security data protection and file retention and destruction requirements
• Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering. Audit files with the department to ensure files comply with risk management policies and procedures
• Assist in dealing with new enquiries for the department

Sustainable Growth

• Provide administrative support for business development and marketing activities including booking facilities and refreshments, preparing presentation materials and associated marketing documentation
• Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a super user for the system
• Support fee-earners by acting as a point of contact for 3rd parties (such as agents, referrers, experts and other solicitors), responding to enquiries and building a good rapport
• Act as an ambassador for the firm at all times

Dynamic Culture

• Build relationships with the team and clients based on trust
• Work closely with members of the team to ensure work is done to the best it can be
• Be open to and look for new ways of working
• Coordinate team activities such as meetings, training or social activities

Financial & Operational Excellence

• Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible
• Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of small projects where appropriate

Skills, Experience and Attributes

• Previous experience within a Legal Assistant or Administrative role
• Excellent organisation capability with the ability to effectively prioritise
• Solid understanding of Microsoft Office suite and other relevant IT platforms
• Strong written communication skills
• Demonstrate a good understanding of client relationship management

The Company

As a people-focused firm, ours is a culture of heart, not ego. In our inclusive environment, we support each other as we strive for success. For ourselves. For each other. And for our clients and communities.

We know our people are what sets us apart. That’s why we’re committed to creating a dynamic and inclusive environment where you can thrive and achieve your full potential. Because this isn’t 'just another job in law’. This is an opportunity for ambitious legal professionals to develop rewarding careers, in a culture that cares.

We’re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply.

If you are interested please submit your CV to Tanya Browns Recruitment Group as directed.