Key Account Manager

• Build and maintain profitable relationships with key clients.
• Conduct regular meetings with clients, both face-to-face and virtually, to ensure ongoing engagement.
• Coordinate appointments for site assessments and arrange necessary access.
• Guarantee that site visits and reports by technical staff are completed within allocated timeframes and contain accurate information.
• Audit and format reports before submission to clients.
• Manage and ensure accuracy of client invoicing by month-end.
• Resolve customer enquiries and complaints promptly and efficiently.
• Expand the client portfolio through effective upselling and cross-selling.
• Conduct weekly business review meetings with the Operations Director.
• Maintain a positive attitude focused on client satisfaction.

• Proven experience as a Key Account Manager or similar role.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office applications.
• Strong product knowledge and commitment to continuous professional development (CPD).
• Ability to multitask across various projects and clients while upholding core company values.
• A team player with outstanding leadership skills.

• Competitive salary package.
• Opportunities for continuous professional development and training.
• A dynamic and supportive team environment.
• Regular performance reviews and potential for career advancement.
• Hybrid working 

If this role is of interest to you, please apply now.