Key Account Executive

Job Role: Key Account Executive

Location: Rochester

Hours: Monday-Friday 9am-5pm

Salary:  25k-30k

Duties and responsibilities:

•    Build and maintain strong relationships with key clients, understanding their needs, goals, and preferences.

•    Serve as the main point of contact for key clients, addressing their enquiries and concerns promptly.

•    Coordinate and manage client orders and projects, ensuring timely delivery and quality assurance.

•    Work closely with production, logistics, and quality control teams to meet client expectations.

•    Keep clients informed about the progress of their projects, including updates on manufacturing, quality control, and delivery schedules.

•    Proactively communicate any potential issues and offer solutions.

•    Maintain accurate records of client interactions, orders, and project details.

•    Generate regular reports to track key account performance and identify areas for improvement.

•    Address any issues or concerns raised by clients, working with internal teams to find effective solutions.

Qualifications:

•    Proven experience in key account management or customer service within the FMCG/Food/Drinks industry is preferred.

•    Strong communication and interpersonal skills.

•    Excellent organisational and problem-solving abilities.

•    Proficiency in using cloud-based Order management software and Microsoft Office.

If you are interested in joining a forward thinking business that offers unrivalled future progression, apply now!