Japanese Customer Service Agent

We have a fantastic opportunity available for Japanese Customer Service Agent in London.

Do you have customer service experience? Are you fluent in Japanese and English?

Our client is one of the biggest international airlines and their group operations include scheduled and non-scheduled international and domestic passenger and cargo services to 220 destinations in 35 countries worldwide, including codeshares. This is a great opportunity for those who would like to work for airline/travel industry and gain further experience within international environment.

The role:

• Handle reservations and bookings for flights, hotels, railways, including JMB related queries/requests
• Ticketing, issuing, reissuing tickets and refunds on AMADEUS system.
• Operate the VIPS (JMB database) efficiently as well as other internal systems to maintain accurate and up to date records.
• Award mileage deduction using AMADEUS system.
• Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
• Assist with queries from other offices, Airports, other sections and other airlines to ensure smooth communications and operations.
• Carry out other duties as instructed by Manager/Assistant Manager & Supervisor

The person:

• Fluency in Japanese and English
• Professional verbal and written communication skills
• Team player
• Time management skills
• Ability to work under pressure
• Attention to detail
• Maintain confidentiality

Hours of work:

Flexible and able to work shifts, including weekends:

Shift 1: 08:00 to 16:30

Shift 2: 09:00 to 17:30

Please only apply if you have the required skills and absolute fluency in the required languages.
Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit