Italian Speaking Provider Partnerships Executive (12 mth FTC)

About the role

International SOS is recruiting for an Italian Speaking Provider Partnerships Executive, this position is responsible for establishing a Network in Italy, the UK and Ireland. You will be analysing the market, exploring new commercial options and establishing and maintaining relationships with new providers. Maintaining market pricing, contract terms and educating providers on processes will be key to the success of this role.

Key Responsibilities of the Italian Speaking Provider Partnerships Executive:

• Identification, onboarding and managing new provider partnerships including price negotiation, collection of key information and ensuring a comprehensive understanding of provider preferences for participation under the programme.
• Ensure that provider data and credentials are kept updated on all internal systems.
• Serve as a primary point of contact for the provider network.
• Monitor assigned area against established network adequacy and access standards; track shortfalls through capacity tools.
• Interact with Network Services, WorkSafe and Government Services to discuss network demands, validate network issues and resolve network gaps.
• Develop a commercial network development plan in partnership with the Program Network Manager.
• Deal positively with complaints via email and phone, assist with resolving escalated care issues; utilize resources to resolve escalated issues; document access to care issues.
• Conduct operational and medical training as needed with providers; recommend future provider training.
• Provide feedback / data and periodic status reports to management about claims processing, referral/authorizations
• Manage day-to-day relationships and region-specific needs of assigned provider base.
• Provide feedback and input to provider materials. Engage in regular provider visits across the region.
• To attend supervision, training and meetings as and when required.

About you:

The Requirements for the role of the Italian speaking Provider Partnerships Executive:

• Knowledge of local provider networks and business relationships between providers and beneficiaries
• Customer service experience and contract negotiating experience
• Previous experience within the healthcare sector, typically in a commercial provider management position.
• Solid Technical Skills, Databases, MS Office, Outlook, Excel, MS Teams
• Bachelor’s degree in business studies, administration or the Sciences
• Fluent written and spoken Italian and English language skills

Benefits - Italian Speaking Provider Partnerships Executive:

-Excellent remuneration
-Structured career development track, with opportunities for progression and advancement
-Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day
-Subsidised staff cafeteria and free tea, coffee, and fruit
-Discount schemes (Cycle2work, season ticket loans, gym discounts)
-Access to our Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events

Additional Information:
• Some travel will be required, flexibility to work at other Intl.SOS locations as and when necessary
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.