IT Support Technician

Do you have 2 years’ experience in IT?

Do you know the MSP market and want to work with a market leader?

My client is a UK market leader in their field and due to company expansion, they are seeking to recruit a new IT Support Technician to join their team. They are looking for an individual who is hungry to learn, has a passion for technology and an analytical mind.

Key Responsibilities:

• Technical assistance, such as proactive monitoring, problem-solving, and security operations.
• Assistance with customer projects, including remote and on-site assistance for new installs and deployments.
• Finishing up planned updates and maintenance.
• Overseeing and assisting with internal systems.
• Cooperating closely with the first-line support team to address customer concerns when they become more serious.
• Manage third-party suppliers.

About you:

• Previous experience in an IT Infrastructure Support role, ideally within a MSP environment.
• Customer service-focused and able to communicate effectively with customers at all levels.
• Strong communication skills, and ability to communicate technical information at all levels.
• Motivated, positive attitude and comfortable working in a team or alone.
• Good work ethic and a flexible approach to working hours due to the demanding business environment.

Benefits:

• Daily fruit and breakfast.
• Flu shots.
• 25 days of vacation time in addition to (FTE) bank holidays and your birthday.
• A free Perk Box discount subscription and wellness app

Please contact Daniel at i2i Recruitment for IMMEDIATE consideration!

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