IT Service Desk Apprentice

Employer description:
Televerde has been a trusted partner for B2B sales, marketing, and customer experience solutions for nearly 30 years. Operating in the US, South America, and Europe, with a European headquarters in Glasgow since 2016, Televerde empowers Fortune 500 firms to drive revenue growth and generate high-quality leads. The company's culture is built on values that foster meaningful connections, both internally and with clients, embodying a community committed to individual growth and success.

Overview:

This role entails supporting Level 1 IT infrastructure, serving as a point of contact for IT services, incident management, asset inventory, and configuration. This position requires participation in organizational initiatives and flexibility for business needs, including communication with the US-based IT team.

Responsibilities:

• Create, manage, remove network user access
• Install and configure workstation equipment to include both laptops and thin clients
• Provide support on our network equipment as needed by our Network Team
• Manage IT incidents from inception to close utilizing ServiceNow software
• Track the inventory of software, hardware and network assets
• Maintain security of the organization’s computer systems
• Create, develop, and maintain SharePoint sites
• Lead IT projects as needed
• Support external clients as needed for email accounts and campaign implementation
• Maintain IT processes compatible with IT Security and Service Desk
• Participate in incident and problem resolution relating to all IT infrastructure
• Perform monitoring activities to ensure all systems and services are meeting service level agreements
• Establish and maintain effective relationships with the end-user community

Desirable skills:

• Ability to work independently
• Strong communication skills
• Proficiency in Microsoft Office Products
• Familiarity with Microsoft Active Directory, Windows OS, Exchange, Office 365
• Experience in process-oriented workflows
• Team player
• Adaptable
• Detail-oriented
• Prior experience preferred but not essential

Salary:

£20,000 per annum

Working hours:

40 hours per week

Benefits:

• 28 days annual leave including 8 bank holidays
• Additional wellness day holiday
• £10 off gym membership monthly
• Cycle to work scheme
• Employee Assistance programme (24/7, 365 days a year free access to legal, financial and relationship advisors and counsellors)
• Staff referral
• Pension

Future prospects:
The role offers opportunities for professional growth within Televerde's dynamic environment, including potential involvement in IT projects and ongoing skill development. Additionally, Televerde's commitment to employee well-being and investment in training programs ensures a supportive and enriching career path for successful candidates.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!