IT&D Senior Technician

This role has a starting salary of £34,356 per annum, based on a 36-hour working week.

We are excited to be hiring two IT&D Senior Technicians to join our fantastic IT&D User Experience team. The team is based in Reigate and Woking, providing a quick response to IT issues for all our customers and ensuring all have suitable IT equipment.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role

As an IT&D Senior Technician, you will need to manage your own workload and keep customers updated of their service requests. This can be face-to-face, email, chat or phone, therefore good communication skills using plain English is critical. As well as your own workload, you will need to work in harmony with your colleagues to achieve the team's targets and objectives.

You must be able to think ahead and prepare for upcoming service requests to ensure all new staff receive a good experience and required equipment. You will be required to have good software/hardware skills and the ability to pass these onto our customers in a way they can understand. We would like you to have experience re-imaging devices, assessing physical damage, diagnosing issues and repairing equipment. You will also have experience updating service requests with detailed notes seen by customers and colleagues.

Customers can be working from home, offices or other flexible spaces. You will have the chance to travel around Surrey providing software and hardware support in different environments.

We are based in the office 5 days a week providing support from our main offices in Reigate and Woking, you will also be on call out of hours for 1 week, 4 times a year.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• 3 years experience working in a similar role
• Strong communication skills
• Working as part of a team
• Knowledge of ITIL

You will also need to have the willingness and ability to travel around the county to meet the demands of the role.

To apply, alongside your CV, you will be asked to answer the following questions:

1. What's the most valuable thing you learnt in your last role?
2. What aspects of your previous job did you like the best?
3. Do you prefer to work independently or with a team?
4. What urgent issues have you dealt with in your previous role?

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Isabella Valiant by telephone at .

The job advert closes at 23:59 on 17/04/2024 with interviews planned for 29/04/2024.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.