Internal Sales and Customer Support Advisor

Posted 22 April by Just Recruitment Group Ltd
Competitive salary
Sudbury , Suffolk
Permanent, full-time
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Posted by Just Recruitment Group Ltd
Just Recruitment are working with a well-regarded and established business, based in Sudbury. They are looking to add an Internal Sales and Customer Support Advisor to their team.

The key purpose of this role is to offer a 1st class service to all customers, contacting the business via phone, email or web orders. You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, through the business.

Duties include:
Processing customer orders
Preparation of quotes/bills of materials and determining effective pricing
Deal with sales enquiries on all products within the companies range
Deal with enquiries on customer accounts
Liaising with warehouse regarding special delivery orders
Raise purchase orders
Follow up quotations
Manage all aspects of customer relationships
Working as part of the team to drive positive company sales results
Hit and exceed agreed KPI's
Willingness to learn processes already in place whilst striving to improve
Ensure all customers are dealt with in a timely and friendly manner
Undertake ad hoc projects as required

Candidate requirements:
Experience of working within an Internal Sales/Customer Service team
An understanding of the sales process within a distribution environment
IT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantage
Excellent communication skills both written and spoken
Able to work as part of the team or on own initiative
Flexible attitude to working patterns
A natural problem solver

This is a great opportunity, to join a stable team.

Working hours are Monday to Friday 8am - 5pm.

Offering an excellent working environment and great benefits package.

Required skills

  • Orders
  • Purchase Orders
  • Technical Information
  • Quotes

Application questions

Have you worked in a similar role?
Do you have access to your own transport?

Reference: 52515231

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