Internal Sales Administrator

• Annual Salary: £25,000 - £28,000 DOE
• Location: Flexible with 1 day WFH post-probation
• Job Type: Full-time

We are looking for a diligent Internal Sales Administrator to assist our client based in Wednesbury. This role is ideal for someone who is detail-oriented, has a knack for continuous improvement, and is committed to delivering exceptional customer service. 

• Support the Commercial Manager in obtaining and prompting enquiries from existing customers.
• Respond to all customer enquiries professionally and within agreed timescales.
• Administer customer orders efficiently, ensuring accuracy and timely placement within the correct mill program to meet delivery requirements.
• Manage stock levels within agreed limits, regularly reviewing customer credit limits and order books.
• Continually improve the standard of service provided to every customer, taking ownership of customer complaints to ensure satisfactory outcomes.
• Develop personal skills and knowledge to enhance the effectiveness of your role, seeking feedback and completing objectives for improvement.

• Experience in a similar role, 2 years +
• Strong customer service skills, with the ability to build relationships and adapt to different personalities.
• Competent computer skills, particularly in Word & Excel, with the ability to create spreadsheets and construct formulas.
• Excellent communication skills, both written and verbal, with a positive and clear approach.

• 23 days holiday plus the option to buy up to 3 additional days.
• Work from home one day a week after a 6-month probation period.
• Auto-enrolled pension with a 4% contribution.
• Flexi-time options 
• Standard working hours from 8:50 am to 5 pm, with an early finish on the last Friday of the month at 2 pm.
• Annual salary review and opportunities for progression into sales.
• Employee assistance programme available 24/7.
• Access to a health hero service, akin to a GP line.
• Wider wallet access for online discounts, including food, restaurants, and cinema.

To apply for the Sales Support Specialist position, please submit your CV or pop Emily at Reed Wolverhampton a call.