Internal Communications Manager

Role Overview

As our Internal Communications Manager, you are the storyteller, the voice that bridges our company's vision, values, and objectives with the hearts and minds of our team members. Your mission is to craft narratives that inspire, inform, and empower our diverse workforce, fostering a culture of unity, clarity, and engagement.

Outcomes

Strategic Messaging: Develop and execute an internal communications strategy aligned with the company's overarching goals and values. Craft compelling narratives that articulate our mission, vision, and strategic initiatives, ensuring consistency across all communication channels.

Storytelling: Transform complex concepts, updates, and initiatives into captivating stories that resonate with our teams. Use your exceptional writing skills to create narratives that evoke emotion, drive understanding, and inspire action.

Content Creation: Produce a wide range of content, including emails, newsletters, intranet articles, presentations, and videos, to effectively communicate key messages and foster a sense of connection and belonging among employees.

Change Management Communication: Collaborate closely with leaders and project teams to develop communication plans for organisational changes, ensuring transparency, clarity, and empathy throughout the change process.

Feedback Loop: Establish mechanisms for two-way communication, actively soliciting feedback from employees and using insights to continuously refine communication strategies and tactics.

Crisis Communication: Serve as a trusted source of information during times of crisis or uncertainty, providing timely updates, reassurance, and guidance to employees while upholding the company's values and reputation.

Collaboration: Work cross-functionally with departments across the organisation, including Human Resources, Marketing, and Executive Leadership, to align messaging and initiatives and maximize the impact of internal communications efforts.

Measurement and Analysis: Develop metrics to evaluate the effectiveness of internal communications initiatives. Use data-driven insights to track engagement, identify opportunities for improvement, and demonstrate the value of internal communications to key stakeholders.

• Outstanding writing and storytelling abilities, with a talent for translating complex ideas into clear, compelling narratives.
• Strong strategic thinking and problem-solving skills, with the ability to align communications initiatives with broader organisational objectives.
• Excellent interpersonal and collaboration skills, with a proven track record of building relationships and influencing stakeholders at all levels of the organisation.
• Experience in change management communication, crisis communication, or internal communications within a dynamic and fast-paced environment.
• Proficiency in leveraging a variety of communication channels and tools, including email, intranet platforms, social media, and multimedia content creation.
• Bachelor's degree in Communications, Public Relations, Marketing, or a related field. Additional certifications or specialised training in internal communications are a plus.