Insurance Operations Business Partner

Operations Business Partner

Job Market - Insurance Operations

Operations Business Partner - About the role

Responsible for the risk administration service delivery (data quality and timeliness) by the Outsourced Business Partner, and Underwriting Operations to the Underwriting Teams.

Operations Business Partner - Key duties

Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to the Underwriting Teams. Amend documentation annually, or whenever business change is planned.

Act as the key contact, co-ordinator and point of escalation between the Underwriting Teams, Underwriting Operations and the Outsourced Business Partner. Respond to queries from all stakeholders to ensure an efficient service is delivered. Attend / lead meetings as required with relevant stakeholders.

Standardise services alongside other Underwriting Operations Business Partners who are responsible for different Underwriting Teams, to create flexibility in operational support model during peak periods and business needs.

Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.

Monitor daily / weekly / monthly KPIs updating Senior Operations and Underwriting Management. Ensure PAS workflows remain in service and maintain a high level of data quality.

Monitor data quality entry by the Outsourced Business Partner and Underwriting Operations Assistants in PAS via sample checks and exceptions reports. Perform root cause analysis for any issues.

Support the Board to maintain a corporate culture, policies and procedures that pay due regard to the interests of customers and treats them fairly at all times.

Operations Business Partner - Key requirements

Familiar with London Market Insurance processes and systems (bureau and non bureau).

Knowledge of Business Partner Outsourcing to transfer and monitor tasks on and offshore.

Proficient in Microsoft products.

Technical authorship of Standard Operating Procedures, process maps and controls.

Analytic capabilities to action exception reports, track and report KPI progress.

Prior experience as a SME during change projects and adoption of new processes.

Proven communication skills and stakeholder management with Senior Underwriters and Operations Management