Insurance Building Surveyor / Engineer / Property Claims handler

Our client TBRN’s expertise lies in property claims management, with quality building repairs via their contractor network at the heart of what they do. They support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Their skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for their clients.

The Opportunity

The main purpose of the role is to provide technical assistance with a mix of household & commercial insurance and third party property damage claims. They operate a claim ownership model, with the surveying/technical team working closely with their claims concierge team for efficient handling and a high standard of customer experience.

The role will be desk based for the main but geographical location may offer up potential for field based surveying where experience and operational need permits. Their offices are located at Moreton, Wirral, however applicants are invited nationwide as they are flexible around office working, home working, or a hybrid of the two.

What your day may look like?

• Triage of new claims allocated to determine and advise their claims concierge team of the optimum route to settlement, which commonly include recommending a surveyor visit (employed or surveying partner network), appointment of a network contractor (specialist or generic) or cash settlement negotiations
• Consider the client philosophy and delegated authority status to determine the appropriate journey of the claim
• Prepare reports with recommendations to clients by reviewing the property damage via images, video footage, customer provided quotes and other available tools
• Review site reports and schedules provided by the surveyor attending site, considering policy cover and liability where applicable to make decisions or recommendations on the next steps
• Review schedules of work provided by their network contractors, querying content/cost where necessary and arranging authorisation
• Review any variations to cost during the repair phase, keeping works moving and eliminating delay where possible
• Prepare reports/updates to clients, making key claim decisions and recommendations
• Negotiate cash settlements
• Liaise with the various parties involved in the claim offering technical input
• Control costs for clients’ whilst ensuring fair outcomes for their customers
• Reconciling costs and ensuring the financial aspects of the claim are correctly reported
• Desk based auditing of contractor performance against key criteria

The role is entirely technical, their Claims Concierge team deals with the overall handling and customer service aspects of the process.

With their client base having variety, so too do the claims we receive, leading to challenges and opportunity to learn new skillsets in the insurance and negotiation sectors. Strong written and verbal communication skills are essential for conversing with the various parties involved in the claims.

Key Requirements:

Experience of property repair works and their costs is an essential element, as is an appetite to adapt and learn. Surveying, buildings and/or insurance qualifications would be an advantage, as would site experience.

• I.T. Literate with a working knowledge of Microsoft Office products such as Outlook, Word, Excel. Should also be adaptable/receptive to new and changing technology
• Strong communication skills with the ability to articulate clearly and concisely, both verbally and in writing
• Strong interpersonal and team working skills
• The ability to project presence and confidence
• Ability to add value to the business and contribute to both innovation and the pursuit of excellence
• Commitment and drive to work within targets/deadlines and to rigorous levels of quality on a self-propelled basis
• Reliable, resilient, well presented and ambitious
• Strong organisational skills and the ability to prioritise your workload.

What we offer

Their people are what makes them successful. The package, which they are continuing to review and develop includes:

• The salary range is roughly from £27,000 to £41,000 due to the flexibility we are able to consider in the experience/qualification level of the candidate. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week)
• Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase up to an additional 5 days. In addition, your birthday off and volunteer day to 'give back’
• Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools.
• Support of professional development including payment of membership fees and training/qualification opportunities by agreement
• Social and charitable events
• Recruitment referral programme
• A supportive team environment and senior management who have a strong 'open door’ policy

They embrace diversity and equality. They are committed to building an inclusive team where variety and difference is celebrated and their people can be their authentic selves.